Warranty Policy

Our Standard Equipment Warranty

Every piece of refurbished equipment sold by ABC Dentalworks is covered by our standard warranty:

• 6 months on parts
• 90 days on labor

Coverage begins on the date the equipment is delivered to you and applies to the original purchaser. The warranty covers defects in workmanship and functionality under normal installation, operating, and maintenance conditions.

What Is Covered

• Functional failure of a covered component under normal clinical use.
• Replacement parts required to correct a covered failure, for 6 months from delivery.
• Labor to diagnose and repair a covered failure, for 90 days from delivery, when the work is performed by an ABC Dentalworks technician or a technician we authorize in advance.
• Technical support by phone for the life of the equipment. We do not put a clock on answering your questions.

What Is Not Covered

• Consumables and wear items — o-rings, gaskets, seals, filters, tubing, light bulbs, batteries, upholstery, and similar items that are expected to be replaced during routine maintenance.
• Damage from water quality or utilities — scale, corrosion, or fouling caused by untreated water, and damage from power surges, incorrect voltage, or inadequate air or vacuum supply.
• Improper installation — equipment that requires professional installation must be installed by a qualified technician. Damage resulting from self-installation or installation that does not meet the manufacturer's requirements is not covered.
• Unauthorized repair or modification — any repair, alteration, or part substitution performed without our prior authorization voids remaining coverage on the affected system.
• Misuse, neglect, or accident — including failure to perform the manufacturer's recommended maintenance.
• Cosmetic condition — refurbished equipment may show minor cosmetic signs of previous use. The photographs in each listing represent the actual unit you receive.
• Freight damage — damage that occurs in transit is handled as a freight claim, not a warranty claim. Inspect your shipment on arrival and note any damage on the delivery receipt before signing.
• Relocation — coverage does not follow equipment that is moved from the original installation address after delivery.

Labor Coverage and Service Area

On-site labor is covered within ABC Dentalworks' Central Florida service area. Outside that area, labor coverage applies to service performed by a technician we authorize in advance — contact us before scheduling any work so we can approve it and coordinate with your technician. Work performed without prior authorization is not reimbursable.

How to Make a Claim

Contact us as soon as you identify a problem, and before any repair work begins.

• Phone: 727-388-4223
• Email: sales@abcdentalworks.com

Please have your order number, the equipment model and serial number, and a description of the fault. Photographs or a short video of the problem help us diagnose faster and often resolve the issue on the first call.

If a covered part needs replacement, we ship the replacement to you. We may ask you to return the failed part; if so, we provide a prepaid return label. Parts not returned within 30 days of receiving the replacement may be invoiced.

Remedy and Limitations

Our obligation under this warranty is limited to repairing or replacing the failed component, at our discretion. ABC Dentalworks' total liability under this warranty will not exceed the purchase price of the equipment.

We are not liable for indirect or consequential losses, including lost production, lost chair time, or the cost of temporary replacement equipment. This warranty is not transferable and applies only to the original purchaser.

Parts Orders

Individual replacement parts are not covered by this equipment warranty. Coverage for parts orders is stated on the individual product listing and your order documentation.

Questions Before You Buy

If you need different warranty terms for a particular purchase, ask us before you order. We would rather agree on the terms up front than have a surprise later. Call 727-388-4223 and you will reach a technician, not a call center.