Common questions about ordering, shipping, returns, warranty, repairs, and selling or trading dental equipment. Don’t see your question below? Contact us and we’ll get back to you.

Ordering & Equipment

Do you only work with dental practices?

Yes, our catalog and services are focused on dental practices, surgery centers, and labs.

Are all items ready for clinical use?

Equipment is evaluated and prepared according to its category and condition. Details for each item are listed on the product page.

How do I know a part will fit my machine?

Call 727-388-4223 with your machine model and serial number before you order and we will check the part against the OEM cross-reference at no charge. This is worth doing: once a part’s seal is broken it cannot be returned, so five minutes on the phone is cheaper than a part you cannot use.

Shipping & Lead Times

Who pays for shipping?

Shipping is paid by the buyer. Outbound shipping is charged at checkout or quoted and confirmed before dispatch, and shipping charges are not refunded. Return shipping is also charged to the buyer — see “How do returns work?” below.

How is shipping calculated?

It depends on what you are buying.

• Parts and small items are calculated at checkout from the item’s shipping weight, charged per unit, so you see the cost before you pay.
• Dental chairs, air compressors and vacuum systems ship by freight. Checkout shows no shipping charge on these — that is not free shipping. We quote the freight by hand and confirm the number with you before anything ships. If it does not work for you, we cancel and refund in full.

How long does shipping usually take?

We dispatch parts and small items in 1–2 business days. Orders placed over a weekend or a holiday go out the next business day. Freight items ship once the freight quote is agreed. Transit time after dispatch depends on your location and the carrier.

My freight shipment arrived damaged. What do I do?

Inspect the shipment before you sign the delivery receipt. If anything is dented, crushed or the packaging is torn, write it on the delivery receipt before signing, photograph it, and call us the same day. A receipt signed clean is the carrier’s proof the shipment arrived undamaged and makes a claim very hard to win. Freight damage is a carrier claim, not a warranty claim.

Returns

Can I return a part?

Sealed and unopened parts can be returned within 7 days of delivery, with a Return Authorization (RMA) requested from us first. Once the seal is broken the part cannot be returned — opened, tested or fitted is final sale. Please confirm the fit before you open it. Full detail is in our Return, Refund & Warranty Policy.

How do returns work?

Call 727-388-4223 or email sales@abcdentalworks.com within 7 days of delivery and we will issue you an RMA number.

We create the return label for you. Every approved return travels on a tracked label we issue against your RMA number, so the RMA is on the parcel and we can follow it through the whole return process. The label is charged to you and deducted from your refund.

Please do not book your own return shipping. A parcel that arrives without our label and RMA number cannot be matched to your order and cannot be processed.

Warranty

What warranty comes with refurbished equipment?

6 months on parts and 90 days on labor from the date of delivery, to the original purchaser, plus phone support for the life of the machine.

What do I need to keep in order to make a warranty claim?

The warranty is engaged by documentation, not by the sale. Equipment must be installed and serviced by a Certified Dental Equipment Technician, and a claim must include that technician’s name, company, certification and the date of the work. We cannot process a claim without it and it cannot be produced retroactively — so collect it at installation and keep it with your order paperwork. If you are unsure whether your technician qualifies, call us before the work is scheduled. See the Warranty Policy.

Are individual parts covered by the equipment warranty?

No. Parts are sold as tested and working to specification at the time of shipment. The equipment warranty covers refurbished machines, not individual replacement parts.

Repairs & Service

Can you help me decide between repair and replacement?

Yes. Share the model and symptoms and we can outline realistic repair expectations versus replacement options.

Selling or Trading Equipment

What information do you need to consider a purchase?

Brand, model, serial numbers if available, a description of condition, and photos. The quickest way is the form on our Sell Your Equipment page — it takes a minute and we come back with an offer within one business day.

Still have questions?

Call 727-388-4223 or email sales@abcdentalworks.com. Monday to Friday 9:00–5:00 Eastern, Saturday 9:00–12:00. You will reach a technician, not a call center.