Refund policy

At ABC Dentalworks, we take pride in providing quality pre-owned, refurbished, and replacement dental equipment components. Every item is inspected, tested when applicable, cleaned, and verified prior to shipment to help ensure proper operation and condition.

By purchasing from ABC Dentalworks, the customer acknowledges and agrees to the terms, conditions, limitations, and requirements outlined in this Return, Refund & Warranty Policy.

Please review the following policy carefully before making your purchase.

Return Eligibility

Return Request Timeframe

Customers must notify ABC Dentalworks within seven (7) days of delivery to request a Return Authorization (RA).

Requests submitted after seven (7) days from the confirmed delivery date will not be considered for return, refund, or exchange.

No item may be returned without prior authorization from ABC Dentalworks.

Parts Returns – Sealed and Unopened Only

ABC Dentalworks specializes in replacement parts, assemblies, transformers, control boards, electronic components, and technical dental equipment parts. All parts are inspected, tested when applicable, and verified to be operating within specification prior to shipment.

Parts are returnable only if all of the following are true

The return is requested within seven (7) days of delivery.
The part is still sealed in its original, unopened packaging.
The part has not been opened, unwrapped, bench-tested, powered on, connected, mounted, programmed, installed, or placed into service.
A Return Authorization (RA) number has been issued by ABC Dentalworks before the item is shipped back.

Parts become final sale once opened or tested

Because parts are electronic and installation-sensitive, their condition cannot be verified once the seal is broken. Accordingly:

No returns are accepted once the original packaging has been opened.
No returns are accepted once a part has been tested, powered on, connected, mounted, programmed, installed, or placed into service.
No returns are accepted for compatibility issues, ordering mistakes, misdiagnosis, or installation-related issues once the part has been opened.
Parts that have been modified, altered, damaged, or improperly installed are not eligible for return, refund, exchange, or warranty consideration.

Customer responsibilities

All parts are sold as tested and working to specification at the time of shipment.
Customers are responsible for verifying compatibility before opening the package.
Customers are responsible for proper installation and setup.
Installation should be performed by qualified personnel whenever applicable.

Equipment Return Requirements

To qualify for return consideration, all of the following conditions must be met:

The equipment must be returned in the same condition as originally shipped.
The equipment must not have been modified, altered, abused, neglected, or damaged after delivery.
The customer must provide proof of installation and inspection by a Certified Dental Equipment Technician.
The customer must provide written documentation describing the issue.
The customer must provide copies of technician invoices, inspection reports, and supporting documentation.
ABC Dentalworks must be given the opportunity to review and verify the claim before authorizing a return, replacement, reimbursement, or refund.

Failure to provide supporting documentation may result in denial of the return request.

Shipping and Return Shipping Costs

ABC Dentalworks ships within the United States only. We do not currently ship internationally.

Unless otherwise documented in writing, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund.

Equipment Warranty Coverage

Unless otherwise stated in writing, qualifying refurbished equipment sold by ABC Dentalworks includes:

6-Month Limited Parts Warranty
90-Day Limited Labor Warranty

Warranty coverage applies only to defects in workmanship or covered component failures occurring during normal operating conditions during the warranty period.

Warranty coverage and the return window are separate. The warranty period does not extend the seven (7) day return request window described above.

Warranty Claim Requirements

To be considered for warranty coverage, customers must provide:

Original invoice or proof of purchase.
Equipment serial number.
Documentation from a Certified Dental Equipment Technician.
Detailed written inspection findings.
Service invoices showing diagnosis and corrective actions performed.
Photos, videos, or supporting evidence when requested.

No labor reimbursement, replacement parts, travel expenses, service charges, or warranty-related costs will be approved without prior authorization from ABC Dentalworks.

Equipment Warranty Exclusions

Improper installation.
Unauthorized repairs or modifications.
Misuse, abuse, or neglect.
Shipping damage.
Improper maintenance.
Electrical supply issues or power surges.
Operator error.
Cosmetic wear.
Routine maintenance items.
Normal wear and tear.
Failures caused by environmental conditions.
Failures unrelated to the original covered component.

ABC Dentalworks reserves the right to deny warranty claims that are not supported by sufficient documentation from a Certified Dental Equipment Technician.

Damaged Shipments

Customers must inspect all shipments immediately upon delivery. If equipment or parts arrive damaged during shipping:

ABC Dentalworks must be notified within seven (7) days of delivery.
Customers must retain all packaging materials.
Detailed photos of the packaging and damaged item must be provided.
ABC Dentalworks reserves the right to coordinate inspection with the carrier before approving any claim.

Failure to report shipping damage within the required timeframe may void eligibility for reimbursement or replacement.

Return Authorization Process

Contact ABC Dentalworks to obtain a Return Authorization (RA) Number.
Securely package the item using the original packaging or equivalent protective materials.
Clearly mark the RA Number on all return documentation.
Ship the item according to the instructions provided by ABC Dentalworks.

Returns received without authorization may be refused.

Restocking Fees

Approved returns are subject to inspection upon receipt. Approved returns may be subject to a minimum twenty-five percent (25%) restocking fee.

Additional deductions may apply if:

Equipment requires cleaning or reconditioning.
Components are missing.
Packaging is damaged or incomplete.
Additional labor is required to restore the item to resale condition.

Refund Processing

Refunds will only be issued after the item has been received, the item has been inspected, and the return has been approved by ABC Dentalworks.

Approved refunds are typically issued within fourteen (14) days of the returned item being received and approved, minus applicable restocking fees, shipping charges, handling costs, and any repair or reconditioning expenses incurred due to the condition of the returned item.

Non-Returnable Items

Parts and electronic components once the original packaging has been opened, or once tested or installed.
Items sold as-is.
Final sale items.
Special order items.
Custom-configured equipment.
Consumables and maintenance items.
Hoses, bulbs, filters, seals, gaskets, tubing, and similar accessories.
Items altered, modified, repaired, or serviced by unauthorized personnel.
Equipment damaged due to improper installation, misuse, neglect, or environmental conditions.

ABC Dentalworks Right of Inspection

ABC Dentalworks reserves the right to inspect, test, and verify all claims prior to approving any return, refund, replacement, reimbursement, or warranty request. Submission of a claim does not constitute approval of that claim.

Contact Information

ABC Dentalworks

Email: sales@abcdentalworks.com

Phone: (727) 388-4223

For return requests, warranty support, or technical assistance, please contact our team.