Refund policy

Return, Refund & Warranty Policy

We sell to technicians and practices who need the right part to arrive working. These terms are written to be read before you order, not after something goes wrong.

Shipping is paid by the buyer

Shipping is paid by the buyer. Outbound shipping is charged at checkout or quoted and confirmed before dispatch, and shipping charges are not refunded. Return shipping is charged to the buyer as set out below. Full detail is in our Shipping Policy.

Parts — the seal rule

Sealed and unopened parts can be returned within 7 days of delivery, with a Return Authorization (RMA) requested from us first.

Once the seal is broken the part cannot be returned. Opened, tested or fitted is final sale. There is no exception to this, and it applies to every part we sell.

We know that is firm, so we make it easy to avoid: confirm the fit before you open it. Call 727-388-4223 with your machine model and serial number and we will check the part against the OEM cross-reference at no charge, before you break the seal. We would rather spend five minutes on the phone than have you stuck with a part you cannot use.

  • Request the RMA within 7 days of delivery.
  • The part must be sealed and unopened, in its original packaging.
  • Original shipping charges are not refunded.
  • Returns may be subject to a restocking fee.

Individual replacement parts are not covered by the equipment warranty. They are sold as tested and working to specification at the time of shipment.

How returns travel — we issue the label

We create every return label. You are charged for it.

Once a return is approved we issue a tracked label against your RMA number and send it to you. The RMA travels on the parcel, which is how we match it to your order and follow it through the return process. The cost of that label is charged to you and deducted from your refund.

Please do not book your own return shipping. A parcel that arrives without our label and RMA number cannot be matched to an order and cannot be processed. Nothing should be sent back before you have an RMA and our label in hand.

Equipment — warranty

Refurbished equipment carries our standard warranty: 6 months on parts and 90 days on labor, from the date of delivery, to the original purchaser.

The warranty is engaged by documentation, not by the sale.

  • Equipment must be installed and serviced by a Certified Dental Equipment Technician.
  • A warranty claim must include that technician's name, company, certification, and the date of the work, together with the installation or service record.
  • We cannot process a claim without that documentation, and it cannot be produced retroactively. Collect it at the time of installation and keep it with your order paperwork.

If you are not sure whether your technician qualifies, call us before the work is scheduled and we will confirm it, or authorize a technician for you. Full coverage details, exclusions and the claim process are in our Warranty Policy.

Where a covered part is replaced, we ship the replacement to you. If we ask for the failed part back, we issue the return label against your RMA number so it can be tracked, and the shipping is charged to you.

Equipment — returns

Equipment returns require an RMA requested within 7 days of delivery, and proof of installation and inspection by a Certified Dental Equipment Technician. Equipment that has been modified, or serviced by anyone other than a certified technician, is not returnable. Return freight is charged to the buyer and returns may be subject to a restocking fee.

How to request an RMA

  • Call 727-388-4223 or email sales@abcdentalworks.com within 7 days of delivery.
  • Have your order number, the part or model number, and a photograph of the item as it stands.
  • We issue the RMA number and send you the return label. Do not ship anything back before you have both.
  • Refunds are issued to the original payment method once the item is received and checked, less the return label, original shipping, and any restocking fee.

Freight damage

Damage in transit is a carrier claim, not a return or a warranty claim. Inspect the shipment before signing, note any damage on the delivery receipt, photograph it, and call us the same day.

Questions

Call 727-388-4223 or email sales@abcdentalworks.com. Monday to Friday 9:00–5:00 Eastern, Saturday 9:00–12:00. You will reach a technician, not a call center. If you need different terms for a particular purchase, agree them with us in writing before you order.