Terms & Conditions

These terms outline how ABC Dentalworks provides information and sells products through this website. By using this site, you agree to these terms in connection with your use of the site and any orders placed.

Product Information

Descriptions, specifications, and availability are provided to the best of our knowledge at the time of listing. Actual configurations may vary by unit. Where we cannot confirm a manufacturer part number for an item, we leave the field empty rather than publish a number we cannot stand behind — call us and we will check it against the OEM cross-reference before you order.

Pricing & Payment

Prices are subject to change without notice until an order is confirmed. Applicable taxes and shipping charges are calculated during the quote or checkout process.

Shipping

Shipping is paid by the buyer. Outbound shipping is charged at checkout or quoted and confirmed before dispatch, and shipping charges are not refunded.

Parts and small items are calculated at checkout from the item’s shipping weight and charged per unit. Dental chairs, air compressors and vacuum systems ship by freight: checkout shows no shipping charge on those, and we quote the freight and confirm it with you before anything ships. If the freight cost does not work for you, the order is cancelled and refunded in full. Full detail is in our Shipping Policy.

Parts — Returns

Sealed and unopened parts can be returned within 7 days of delivery, with a Return Authorization (RMA) requested from us first. Once the seal is broken the part cannot be returned — opened, tested or fitted is final sale. Please confirm fitment before you open a part; call 727-388-4223 with your model and serial number and we will check it for you at no charge.

We create the return label. Approved returns travel on a tracked label we issue against your RMA number, so the RMA is on the parcel and the return can be followed the whole way. The label is charged to you and deducted from your refund. Please do not book your own return shipping — a parcel arriving without our label and RMA number cannot be matched to your order or processed. Original shipping charges are not refunded.

Individual replacement parts are not covered by the equipment warranty. They are sold as tested and working to specification at the time of shipment.

Equipment — Warranty

All refurbished equipment sold by ABC Dentalworks includes our standard warranty: 6 months on parts and 90 days on labor, beginning on the date of delivery.

The warranty is engaged by documentation. Equipment must be installed and serviced by a Certified Dental Equipment Technician, and a warranty claim must include that technician’s name, company, certification and the date of the work. We cannot process a claim without it, and it cannot be produced retroactively — collect it at installation and keep it with your order paperwork. If you are unsure whether your technician qualifies, call us before the work is scheduled.

Coverage details, exclusions and the claim process are set out in our Warranty Policy.

Use of This Site

Content on this site is provided for informational purposes to support professional dental practices. We may update or change information without separate notice.

Questions

Call 727-388-4223 or email sales@abcdentalworks.com. Monday to Friday 9:00–5:00 Eastern, Saturday 9:00–12:00. If you need different terms for a particular purchase, agree them with us in writing before ordering.