Shipping policy

Everything ships from our own shop in Holder, Florida. Parts are boxed by the same technicians who inspected them. Chairs, compressors and vacuum systems move by freight.

Shipping is paid by the buyer

Shipping is paid by the buyer. Outbound shipping is charged at checkout or quoted and confirmed before dispatch, and shipping charges are not refunded. Return shipping is also charged to the buyer — see "Return shipping" below.

Parts and small items

Shipping is calculated at checkout from the item's shipping weight, so you see the cost before you pay — there is no separate invoice afterwards.

Rates are per unit. Order two of the same part and shipping is charged twice, because that is what it costs us to send two boxes.
We dispatch in 1–2 business days. Orders placed over a weekend or a holiday go out the next business day.
Tracking is emailed to you as soon as the label is made.

Chairs, compressors and vacuum systems — freight

Checkout will show $0 shipping on these items. That is not free shipping. Freight on a chair or a compressor depends on where it is going, what access there is at the other end, and how it has to be crated, and no automatic calculator gets that right. So we quote it by hand.

We price the freight and confirm the number with you before anything ships. Nothing leaves the building until you have agreed to it.
We will go through the delivery details with you as part of that quote — whether you have a loading dock, whether you need a liftgate, and where in the building the unit has to end up.
If the freight cost does not work for you, you are not committed. We will cancel and refund the order in full.

When freight arrives — inspect it before you sign

This matters more than anything else on this page. Freight carriers handle dental equipment the same way they handle everything else on the truck.

Look the shipment over before you sign the delivery receipt.
If anything is dented, scratched, crushed or the packaging is torn, write it on the delivery receipt before you sign, and photograph it.
Then call us at 727-388-4223 the same day.

A receipt signed clean is a carrier's proof that the shipment arrived undamaged, and it makes a damage claim very difficult to win. Thirty seconds of looking protects you and us both. Freight damage is handled as a carrier claim, not a warranty claim.

Where we ship

We ship throughout the United States. If you are outside the US, call 727-388-4223 or email sales@abcdentalworks.com before you order and we will tell you what is possible.

Return shipping

We create every return label ourselves. Approved returns travel on a tracked label we issue against your RMA number, so the RMA is on the parcel and the return can be followed the whole way. The label is charged to you and, on a refund, deducted from it.

Please do not book your own return shipping — a parcel that arrives without our label and RMA number cannot be matched to your order and cannot be processed. Request an RMA before sending anything back; the process is in our Return, Refund & Warranty policy.

Questions before you order

Call 727-388-4223 or email sales@abcdentalworks.com. Monday to Friday 9:00–5:00 Eastern, Saturday 9:00–12:00. We service this equipment ourselves, so if you are not sure how something needs to ship, ask us first — it is cheaper than guessing.